Low Price Guarantee
Our Commitment
TranscriptionGear.Com is committed to providing the very best customer service experience and the lowest prices every day. To ensure you're getting the very best price, we offer a price match guarantee on all Professional Products. These products include all Olympus and Philips Professional Digital Voice Recorders, Transcription Products, Conference Equipment and Desktop Dictation machines.
Just contact us via email or by phone with the promotional offer so we may verify and compare our prices. Please take note: when matching a price, shipping and handling fees and/or additional handling charges and fees must be taken into account.
Competitors
Competitors are established online retail stores. They are not liquidators, retail stores, wholesalers, auction sites or pre-owned and refurbished merchandise sites.
Exclusions
TranscriptionGear.Com's Price Match Guarantee applies to all new, factory sealed products. It cannot be applied to products already purchased. Products much be the same brand, model and year. Items must be in stock and available for purchase at the price from an authorized U.S. reseller, whose authenticity we reserve the right to verify.
Please Note:
- TranscriptionGear.Com complies with Manufacturer's Pricing Policies.
- Shipments to Ohio are subject to sales tax.
- This policy is subject to change without notice.
World Class Technical Support included FREE with every purchase from TranscriptionGear.
When you buy your new dictation or transcription solution from TranscriptionGear, you can rest assured that free technical support is included with your purchase. Our in house service technicians are the best in the business so they will be able to help you quickly and easily. Products like GearPlayer, GearXport, GearDictate, GearFTP, idigital, Philips professional products, Olympus professional products and more all come with toll-free technical support provided Monday through Friday 8 AM to 6 PM EST.
Our in house technical support team will help you diagnose any software or hardware error you receive and will help you get your product back up and running fast.
Need more help? No problem.
Get the most out of your transcription gear with VIP Care.
There is no easier way to get going with your new transcription gear than with our VIP Care program, only from TranscriptionGear.Com. The most knowledgeable transcription gear people in the world will help you click by click through the installation and workflow setup of your new software and we'll teach you all the basics, right over the phone. Have a new question or a change to your workflow tomorrow? No problem, just give us a call toll-free.
Know your transcription gear.
You can learn all about how to use and get the most out of your transcription gear from anywhere in the world. Our remote training takes you step by step through all parts of the software and workflow setup. You'll receive dedicated time with a training expert that knows your software inside and out, all you have to do is ask. Each feature is described and explained in a way designed to be easy to understand and simple to follow.
What are you waiting for? Give VIP Care a try today.
About TranscriptionGear.Com
"Our knowledge and experience sets up apart from the rest."
We were the first.
John Dolbey and Thomas Edison shook hands on a dictation franchise over 90 years ago. For nearly a century now, Dolbey has pioneered new advances in transcription software, digital dictation, document management systems and software solutions. In 1999, Dolbey had the insight to move into the new millennium by expanding the sales of professional hardware and software to the World Wide Web.
TranscriptionGear.Com was born.
Our years of experience developing and supporting dictation and transcription software allow TranscriptionGear.Com to offer high-quality, professional software with the convenience of purchasing online. For busy professionals, TranscriptionGear.Com provides a method for purchasing items that you can't find in the local electronics store. Furthermore, an experienced technical staff is in place to offer service and support to customers who need assistance.
At the time of its inception, TranscriptionGear.Com was the only online retailer of its kind and is still unmatched in its ability to provide the highest quality products along with top-notch technical support.
When professional service and support matters, why shop anywhere else?
Our experienced staff has spent years in the field at American's top hospitals, clinics and law firms installing and maintaining equipment. Our programmers are dedicated to building the most user-friendly and comprehensive software and are always looking for new ways to make your business easier and more cost-effective. These are the people who will take your call when you need assistance. Our highly trained and knowledgeable sales staff spends endless hours a day working to help people expand their business, improve their workflow and save money.
The place we call home.
TranscriptionGear.Com prides itself on our new state of the art facility built in 2002. With over 26,000 square feet, we are able to operate the most trusted and respected online retail site for the professional dictation industry. Dolbey, founded in 1914, has grown and branched out into multiple US locations. Being the largest, Dolbey's Concord, OH facility houses TranscriptionGear.Com as well as a product development and support staff that handles hundreds of hospitals, clinics and law firms.
When designing this facility, no expense was spared when it came to ensuring the facility would be the most secure and technologically advanced site possible for it's intended purpose. The Concord facility was designed to ship/receive hundreds of packages daily to ensure that you get your product as soon as you need it. Our warehouse is large enough to house and stock all of our products so that when you place your order, it can ship the same day.
A message from the president
"TranscriptionGear, Inc. is a wholly-owned subsidiary of Dolbey Systems Inc. located in Concord, OH. Our heritage goes back to 1914 when John Dolbey and Thomas Edison worked together to market the very first dictation systems. Since that time we have grown to become the largest independent provider of dictation systems and equipment in the United States. You can depend on us to provide you with the very best solutions and support and we will be here tomorrow should you need us. You have my word on it."
- Kris Wilson, President, Dolbey Systems Inc.
Big Selection
TranscriptionGear.Com offers digital dictation equipment, transcription equipment, productivity software, speech recognition, headsets, foot pedals, reference books and more.
Satisfaction Guarantee
All hardware products are covered by our Thirty-day total satisfaction guarantee. If for any reason you are not satisfied, just call us for "Return Authorization" and we will gladly allow you to return the item for a full refund of the purchase price. (All returns must have a RMA and be in new condition with all packing materials. Sorry, but opened software cannot be returned.) Most software products are available for a free download for evaluation.
Fast Delivery
You need it tomorrow? No problem, more than 90% of our orders are shipped same day. Just place your order before 3:00 p.m. Eastern Standard Time.
Safe Shopping At TranscriptionGear.Com
We take your online security very seriously. As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using SSL encryption. A summary of how we protect the information you provide us is given HERE.
idigital Call-In Dictation
TranscriptionGear.Com idigital ASP service has grown to serve thousands of call-in dictations daily. In order to provide the safest non-interrupted service, we house our idigital technology in a secure data center in downtown Cleveland. Used by the most important safety forces, local 9-1-1 services and some of the most prestigious hospitals in the area, this secure data center ensures that our technology will work for you when you need it, 24/7/365.
With a business like ours, it is important that we are available for our customers. This is a home away from home for our staff and they enjoy the peaceful wood-covered grounds and a workout facility. To ensure we never outgrown our location, a section of our facility has been set aside for future expansion.
Our staff is dedicated to making your business, our business. Call toll-free today to find out how we can help you reach your goals.
With over 96 years in business and our 26,000 square foot state-of-the-art facility, you can trust that TranscriptionGear.Com isn't just any online retailer, we were the first, we are the best and we are the first choice of professionals.
