Low Price Guarantee
Our Commitment
TranscriptionGear.Com is committed to providing the very best customer service experience and the lowest prices every day. To ensure you're getting the very best price, we offer a price match guarantee on all Professional Products. These products include all Olympus and Philips Professional Digital Voice Recorders, Transcription Products, Conference Equipment and Desktop Dictation machines.
Just contact us via email or by phone with the promotional offer so we may verify and compare our prices. Please take note: when matching a price, shipping and handling fees and/or additional handling charges and fees must be taken into account.
Competitors
Competitors are established online retail stores. They are not liquidators, retail stores, wholesalers, auction sites or pre-owned and refurbished merchandise sites.
Exclusions
TranscriptionGear.Com's Price Match Guarantee applies to all new, factory sealed products. It cannot be applied to products already purchased. Products much be the same brand, model and year. Items must be in stock and available for purchase at the price from an authorized U.S. reseller, whose authenticity we reserve the right to verify.
Please Note:
- TranscriptionGear.Com complies with Manufacturer's Pricing Policies.
- Shipments to Ohio are subject to sales tax.
- This policy is subject to change without notice.
World Class Technical Support included FREE with every purchase from TranscriptionGear.
When you buy your new dictation or transcription solution from TranscriptionGear, you can rest assured that free technical support is included with your purchase. Our in house service technicians are the best in the business so they will be able to help you quickly and easily. Products like GearPlayer, GearXport, GearDictate, GearFTP, idigital, Philips professional products, Olympus professional products and more all come with toll-free technical support provided Monday through Friday 8 AM to 6 PM EST.
Our in house technical support team will help you diagnose any software or hardware error you receive and will help you get your product back up and running fast.
Need more help? No problem.
Get the most out of your transcription gear with VIP Care.
There is no easier way to get going with your new transcription gear than with our VIP Care program, only from TranscriptionGear.Com. The most knowledgeable transcription gear people in the world will help you click by click through the installation and workflow setup of your new software and we'll teach you all the basics, right over the phone. Have a new question or a change to your workflow tomorrow? No problem, just give us a call toll-free.
Know your transcription gear.
You can learn all about how to use and get the most out of your transcription gear from anywhere in the world. Our remote training takes you step by step through all parts of the software and workflow setup. You'll receive dedicated time with a training expert that knows your software inside and out, all you have to do is ask. Each feature is described and explained in a way designed to be easy to understand and simple to follow.
What are you waiting for? Give VIP Care a try today.
The TranscriptionGear.Com Anti-Fraud Policy
We Actively Pursue and Prosecute Fraud Offenders.
We know from years of experience that 99.99% of our customer transactions are from honest hard working people. However, TranscriptionGear.Com takes each and every case of suspected fraud very seriously.
Charge backs:
It is illegal to misuse the charge back process to take advantage of merchants. If you are a victim of fraud or if you are a perpetrator, be aware that we will actively pursue and prosecute fraud offenders to the fullest extent of the law.
DENYING PAYMENT ON YOUR CREDIT CARD FOR DELIVERED MERCHANDISE CONSTITUTES CREDIT CARD FRAUD AND RETAIL THEFT.... SUSPECTED PERPETRATORS MAY BE REPORTED TO LOCAL, STATE, AND FEDERAL AUTHORITIES FOR INTERVIEW AND ARREST; AND MAY RESULT IN LEGAL ACTION AGAINST YOU FOR THE AMOUNT IN DISPUTE, PLUS COURT COSTS AND LEGAL FEES.
IN ADDITION, (WHERE APPLICABLE) PERPETRATOR WILL ALSO BE HELD LIABLE FOR THE COST OF PAYING COLLECTION AGENCIES AND/OR LAWYERS, AND/OR DESIGNATED AGENTS ASSOCIATED WITH INTERNATIONAL COLLECTION AGENCIES WITH INDEPENDENT REPRESENTATIVES IN THE UNITED STATES, EUROPE, AUSTRALIA, ASIA, AFRICA, PLUS COSTS FOR ROUND TRIP AIRFARE, HOTEL, FOOD, AND LABOR COSTS FOR THE DESIGNATED AGENT TO APPEAR IN COURT.
Credit card fraud is a serious offense and will be prosecuted to the fullest extent possible. Our Zero Tolerance policy of fighting back each and every case of credit card fraud will cost offenders far more money than the original amount received.
TranscriptionGear.Com is committed to the prevention and prosecution of online credit card fraud. Some of our prevention measures may include:
- Reporting all fraudulent and charge back purchases to the authorities;
- Contacting law enforcement officials in your province or state;
- Issuing a summons through our attorney to your ISP;
- Card holder address and telephone number verification;
- IP number tracking and verification;
- Telephone contact with the card holder;
- Verification of a valid commercial email address; free email addresses are allowed
- Requirement of signed authorizations;
- Examination of all orders for red flag fraud indicators;
- Other unpublished actions as deemed necessary.
