Low Price Guarantee
Our Commitment
TranscriptionGear.Com is committed to providing the very best customer service experience and the lowest prices every day. To ensure you're getting the very best price, we offer a price match guarantee on all Professional Products. These products include all Olympus and Philips Professional Digital Voice Recorders, Transcription Products, Conference Equipment and Desktop Dictation machines.
Just contact us via email or by phone with the promotional offer so we may verify and compare our prices. Please take note: when matching a price, shipping and handling fees and/or additional handling charges and fees must be taken into account.
Competitors
Competitors are established online retail stores. They are not liquidators, retail stores, wholesalers, auction sites or pre-owned and refurbished merchandise sites.
Exclusions
TranscriptionGear.Com's Price Match Guarantee applies to all new, factory sealed products. It cannot be applied to products already purchased. Products much be the same brand, model and year. Items must be in stock and available for purchase at the price from an authorized U.S. reseller, whose authenticity we reserve the right to verify.
Please Note:
- TranscriptionGear.Com complies with Manufacturer's Pricing Policies.
- Shipments to Ohio are subject to sales tax.
- This policy is subject to change without notice.
World Class Technical Support included FREE with every purchase from TranscriptionGear.
When you buy your new dictation or transcription solution from TranscriptionGear, you can rest assured that free technical support is included with your purchase. Our in house service technicians are the best in the business so they will be able to help you quickly and easily. Products like GearPlayer, GearXport, GearDictate, GearFTP, idigital, Philips professional products, Olympus professional products and more all come with toll-free technical support provided Monday through Friday 8 AM to 6 PM EST.
Our in house technical support team will help you diagnose any software or hardware error you receive and will help you get your product back up and running fast.
Need more help? No problem.
Get the most out of your transcription gear with VIP Care.
There is no easier way to get going with your new transcription gear than with our VIP Care program, only from TranscriptionGear.Com. The most knowledgeable transcription gear people in the world will help you click by click through the installation and workflow setup of your new software and we'll teach you all the basics, right over the phone. Have a new question or a change to your workflow tomorrow? No problem, just give us a call toll-free.
Know your transcription gear.
You can learn all about how to use and get the most out of your transcription gear from anywhere in the world. Our remote training takes you step by step through all parts of the software and workflow setup. You'll receive dedicated time with a training expert that knows your software inside and out, all you have to do is ask. Each feature is described and explained in a way designed to be easy to understand and simple to follow.
What are you waiting for? Give VIP Care a try today.
Help
- I am having trouble placing my order.
- I'd like to return a product I purchased.
- I'd like to cancel a service I purchased.
- I need help with a product I purchased.
- What credit cards do you accept?
- Can I pay by check?
- Do you have net terms?
- What is your sales return policy?
I am having trouble placing my order.
We're sorry for any inconvenience. Please contact us right away either by phone at 888-834-2392 or email us at sales@transcriptiongear.com and we'll help you complete your order.
I'd like to return a product I purchased.
If you need to return a product you purchased within the last 30 days, simply call us toll free at 888-834-2392 or fill out our online RMA request. We'll contact you within 24 hours or one business day with a Return Merchandise Authorization number. The product must be in like new condition and include all original packaging. Any product that does not meet the "like new" requirement will be subjected to a 15% restocking fee.
I'd like to cancel a service I purchased.
At any time while subscribed to a TranscriptionGear service, you can cancel your plan on products like idigital, GearFTP, VIP Care or Atom Live simply by calling us toll-free or sending us an email with your request. Please have your account number handy or include it in your email. When we receive your cancellation request we'll confirm it and let you know when your service will expire. Your service will expire on the next scheduled renewal date. We are sorry, however we do not prorate service refunds.
I need help with a product I purchased.
Visit our online support forum or our knowledge base for help 24/7/365. You also can fill out our online support form to request assistance. Our support team is available by phone from 8 AM to 6 PM EST at 888-834-2392 opt 2.
What Credit Cards do you accept?
We accept Visa, MasterCard and American Express. If you choose "Paypal" at time of checkout, you can also use a Discover card or pay by check. Note that when paying by check, the check must clear before your shipment will leave our warehouse. Clearing of the check could take up to 5 business days.
Can I pay by check?
Absolutely. You can call in and place your order with a representative who will process your order as prepaid. Then you can mail us a check for the appropriate amount. When the check is received, we will send out your shipment. You can also place your order online and select "PayPal" at time of checkout. Note that when using this method for checkout, the check must clear before your shipment will leave our warehouse. Clearing of the check could take up to 5 business days.
Do you have net terms available?
Yes! Please contact us to request a credit application either by phone or email us at sales@transcriptiongear.com.
What is your sales and return policy?
Click the link to read the full contents of our Sales and Return Policy.
