Why am I asked for a VIP Care number when I call in for technical assistance?
VIP Care plans cover installation, customized configuration, and training for your purchased products.
Please feel free to watch the video regarding VIP Care on the left or for more information on what VIP Care is and what products are covered under your VIP Care plan – click the button below.
Looking for answers?
You’ve come to the right place!
If you are having a problem – the first place to look is our knowledge base!
Not only do we have an available walkthrough within the knowledge base articles, we also have How To: Videos that will provide you with more information on our products.
If you are having trouble finding the answers you are looking for, let us know, we will be glad to help.
What is VIP Care and why is it important?
VIP Care covers installation, customized configuration and personalized training for your software and hardware purchased from TranscriptionGear.Com.
It gives you the piece of mind knowing that your software will be configured properly before you begin using it.
Ever wonder what that error message was when you opened your program?
How about that step-by-step walk through to setup a transfer rule?
You’ve come to the right place.
Our knowledge base will provide you with some of the answers you are looking for.
Not only do we have an available walkthrough within the knowledge base articles, we also have How To: Videos that will provide you with more information on our products.
From GearXport rule creations, to DPM Utility configurations, these videos will walk you through the basic steps involved to move files from one location to another.