GearTool Help Center

If you are not using GearPlayer for your transcription software, you can download the foot pedal test utility to see if the computer is communicating with the IN-USB-1 or the IN-USB-2 foot pedal. Please click HERE to download the zip file. Save the file somewhere easy for you to access. Once the download completes, browse [...]

Launch your GearPlayer 4 application. Click on tools and options. In the foot pedal tab, you need to make sure that serial is selected. Select the COM port you think the computer is currently set to use and then press test selected foot pedal. At that point, you will need to test the different COM [...]

The GearPlayer™ software requires that you use very specific pedals, either the IN-USB1, IN-USB-2, CL-USB, and the IN-DB9. No other pedals are supported at this time for use with Gearplayer. You can check which pedal you have by looking for the sticker on the bottom of it.

Step 1. First, ensure you have a foot pedal that this compatible with GearPlayer. For USB, this includes the IN-USB-1, IN-USB-2, and CL-USB. Step 2. Did you plug the foot pedal in before or after you opened GearPlayer? If you plugged the pedal in after opening GearPlayer, close GearPlayer and then open it back up. [...]

It is highly recommended to plug your new USB headset directly into a USB port on the back of your computer. If you are experiencing issues with your USB headset, try these suggestions: Disconnect the headset and reconnect it. If you are using a USB adapter (HUB) try to bypass it and connect the headset [...]

This is not a supported use of the foot pedal and software, often you will still get it to work if you make sure it is the correct pedal. The best way to try to get this to work is to plug in the adaptor first and see if your computer can install the drivers [...]