GearTool Help Center

GearPlayer 4 and GearDictate 4 now offer the option to register your software online so that the HASP key is no longer required. Users who do not have the Microsoft .Net Framework 3.5 or newer installed may experience an unhanded exception during GearPlayer online registration The below picture is the error you would see in [...]

When your SpeechMike is of a model not listed in GearDictate you may use the closest model as shown by the pictures when selecting a SpeechMike in the Select Microphone drop-down menu. For example: The Philips 5274 SpeechMike and noticed it is not listed, you would select the option in the menu for “Philips SpeechMike [...]

In GearDictate click on Menu, click Resend Completed. This will open a window where all recently sent jobs will be listed for resend.

With any of the Philips SpeechMikes selected, changing button control functions is possible. Under Menu in GearDictate™, choose Configuration. At the top of the Configuration window, click on the Microphone and Pedal Configuration tab. With the correct Mike already selected from the Select Microphone drop-down menu you will see a picture representation of the buttons [...]

This issue may be related to having the correct speaker or microphone selected in your Audio options in the Windows® operating system. To resolve this issue, follow these steps: Click on Start Click Control Panel, Sounds and Audio Devices Click on the Audio tab at the top of the window Make sure that your Sound [...]

Not directly in the Mac® operating system, some people have had success when emulating the Windows® operating system – this is not a supported usage of the Gear™ product software.

You will not need to uninstall your demo of the software first. You will only need to plug in your HASP key to your USB port and the software will continue to work for you unimpeded, exactly how you were previously using it.

You can install the program directly from our website by downloading and installing the service pack that pertains to the version you own. You can find the download you need by going to the Gear Service packs section of the knowledge base.

If you have a license for GearDictate 2, then you can download and install the GearDictate 3 software. Your HASP key for the GearDictate 2 will work for the GearDictate 3. The following link will take you to the page where you can download the latest service pack for GearDictate 3. Click HERE

Launch your GearDictate 3 application. Click on Menu and configuration. Click on the Transfer configuration tab. Click on default route and select edit route. Change transfer method to File Transfer Protocol. Click on edit transfer parameters. Enter ftp.transcriptiongear.com for the site name/IP address. Enter your FTP username from your FTP confirmation email. (ex. Test1@test) Enter [...]