GearTool Help Center

Regarding GearXport file encryption: File encryption utilizes asymmetric RSA (thus the need for key files); there are two 128bit keys involved in the encryption process. Block chaining is CBC, salt values are key derived. Files are encrypted before leaving the source system. The files can only be decrypted by a holder of the key file [...]

Make sure you have the latest version of GearXport and GearPlayer installed on your computer. Latest service packs Work with one program at a time. Remove the HASP keys for both programs from your computer. Uninstall the program you are having an issue with and install the latest version. Plug that program’s HASP key in [...]

You can either create your own encryption key or use an encryption key that was sent to you. To create your own key: Click on Options Dialog in GearXport At the top of the Options window click on the Secure Transfer Options tab Click Edit Local Server and fill out the information, click OK This [...]

Click on Options Dialog in GearXport At the top of the Options window click on the Secure Transfer Options tab Click Edit Local Server and fill out the information, click OK At the bottom of the Secure Transfer Options tab click on Export Key File Save the key to a location you can easily retrieve [...]

There is an option in GearXport to generate a text document that pulls file demographics from the audio file. To use this option you must have a template in the C:\Program Files\GearXport\DTemplates folder that specifies the demographics to use. To specify the demographics you must specify GXtags to pull the file demographics. Below are examples [...]

First, you must have the encryption key that the files were encrypted with imported into the GearXport. Importing an encryption key: Click on Options Dialog in GearXport. At the top of the Options window click on the Secure Transfer Options tab. Click Import Key File and browse to the location you saved the key in [...]

The notification in the bottom right corner of GearXport showing the number of files in the Error Directory is related to an issue sending your files to the specified location as setup in your rules. There are a few different things to check regarding files in your error directory. If you are sending to a [...]

To export key files please follow these five easy steps: In Gearxport click on “Options Dialog” Click on “Secure Transfer Options” Towards the bottom there is a drop down box labeled “Select Secure Server” please make sure the correct key is selected and click export key file Navigate to where you would like to save [...]