GearTool Help Center

The actual hardware encryption is bit by bit encryption which uses 256 bit Rijndael encryption. The password is blended with the dictation and is required to play the file.

The number 9610 is more of a product code than your actual model number. Whether you purchase the 9610 or the 9600 package you will receive the Philips 9600 Digital Pocket Memo, model number LFH9600. The difference between the two packages has to do with the bundled software. 9610 comes with the DPM Utility offload [...]

Open your Philips Speech Exec Dictate software. Ensure your LFH9600 recorder is turned on and connect it to the computer. In SpeechExec click on Settings and General settings. Click on DPM/DT Configuration Click on DPM settings. Click on the Start button to the right. This will open the DPM Configuration window. From there you can [...]

To check the firmware version on your DPM: Have the DPM in your hand and turned on. Long-press the menu button on your DPM (press and hold for at 3 seconds. It will initially enter the MENU – continue to hold the MENU button until the screen moves past the normal menu.) Click the INFO [...]

You can format the memory card in your handheld recorder to clear out the card. This will erase all data and is also good general maintenance for the card. You would first need to ensure that all your files have been downloaded before proceeding with a format since this will delete your files from the [...]

Check to make sure that the rechargeable batteries are inserted correctly and that only the provided Philips brand rechargeable batteries are being used. The docking station and USB cable will not recharge otherwise. If you are still having issues, try to swap out the batteries with disposables and see if that fixes the problem. The [...]