GearTool Help Center

When using GearPlayer to monitor an ftp site for file download, you receive a Run-Time Error “53″ during the download. This error is caused by the “Use Safe Delete Options” in GearPlayer’s rule configuration. To resolve this error in GearPlayer 3, select the Options button on the GearPlayer window. When the configuration window opens, select [...]

If you receive this error when opening GearPlayer™, it means that a file inside the C:\Program Files\GearPlayer folder has either been modified or removed. GearPlayer is attempted to repair itself from the GearPlayer installation file. If the installation file is not in the same place where you last installed the program from, you get this error [...]

This error basically is telling us that one of our rules in GearPlayer cannot find the path that we designated to either receive files to, or send files from. This happens on occasion when you have either renamed the folder, moved the folder, or accidentally deleted folder. To resolve this issue, you would select the [...]

The notification in the bottom right corner of GearXport showing the number of files in the Error Directory is related to an issue sending your files to the specified location as setup in your rules. There are a few different things to check regarding files in your error directory. If you are sending to a [...]

If you are experiencing the following error with GearXport when trying to send with email: “Component ‘msmapi32.ocx’ or one of its dependencies not correctly registered: a file is missing or invalid.” Then you will first need to ensure that you currently have Windows Mail currently installed. To verify this, click on start, all programs, and [...]

After installing the Gearxport 3.4 update, you receive error 429 and error 91 several times before the program will open. This is caused by a dll file not registering correctly. To resolve this issue, close Gearxport, then select Start> Run, and type the following text into the text box: regsvr32.exe “C:\Program Files\Gearxport\regobj.dll” then press Ok. [...]

This error basically is telling us that one of our rules in GearXport cannot find the path that we designated to either receive files to, or send files from. This happens on occasion when you have either renamed the folder, moved the folder, or accidentally deleted folder. To resolve this issue, you would stop GearXport [...]

When using GearXport to monitor an ftp site for file download, you receive a Run-Time Error “53″ during the download. This error is caused by the “Use Safe Delete Options” in GearXport’s configuration. To resolve this error, Stop GearXport. Select the Options Dialog button. When the configuration window opens, under the FTP Inbound File Options, [...]

If you are trying to open ftp.transcriptiongear.com in Internet Explorer and get the error message that the page cannot be displayed, at the top right of the Internet Explorer window click on page and then select open FTP site in Windows explorer. You will then be asked to login and the ftp page will then [...]