GearTool Help Center

There are two options available to resolve this issue. Disconnect the HASP key and reconnect it to a different USB port. If you are using a USB adapter (HUB) try to bypass it and connect the HASP directly into the back of your PC. Right-click on ‘Computer’ (‘My Computer’ for users prior to Windows Vista/7) [...]

If you have GearPlayer™ 4: Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left [...]

These instructions will walk you through removing the AMD USB Filter Driver that prevents your SmartDongle™ from working on a Windows 7 or Vista 64 bit system. This conflict results in the HASP key showing an Error code 10 in the device manager. Images that appear after the instructions will help guide you through the process. [...]

While you only need the HASP key plugged in when running the Gear™ programs, most people leave them plugged into the back of their computers unless they are traveling or going to use a different computer.

Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left select “Device Manager” and on [...]

Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “My Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) On the left select “Device Manager” and on the right look [...]

Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “My Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) On the left select “Device Manager” and on the right look [...]