GearTool Help Center

Windows XP users please follow these instructions: Click Start > My Network Places Under “Network Tasks” select “Add a network place”. Click Next Select “Choose another network location”. In the drop-down box type in your User ID, password, and FTP address. Please follow this format: ftp://user%40hostname:password@ftp.transcriptiongear.com Click “Next”. This window allows you to name the [...]

If receive the following error when opening GearDictate 4:  Then you need to follow the below steps: For Windows XP: click on start and run. type the following into the run box: Regsvr32 scrrun Then press enter. If successful, you should see the below message box. For Windows Vista and Windows 7: Click on [...]

If the files are not downloading from your DPM, then you will first want to check to see if the unit is being detected by the computer. To see this, open My Computer/Computer and see if the digital recorder is showing up as a device with removable storage. If it is not, then check the [...]

If you have lost a file after download with the DPM Utility, there are a few steps that can be taken to locate the file. First, check the Hold folder (C:\Program Files\DPM\Hold) to see if any files are contained within this folder. On Windows Vista and Windows 7 the hold folder will be in a [...]

You can download the latest service pack for GearXport 3.4 here: download It is strongly recommended that you save the file to your Desktop or My Documents instead of running the file directly when you click on download. IMPORTANT:  Do not forget to uninstall your current version of GearXport that you have installed before running [...]

Step 1. First, ensure you have a foot pedal that this compatible with GearPlayer. For USB, this includes the IN-USB-1, IN-USB-2, and CL-USB. Step 2. Did you plug the foot pedal in before or after you opened GearPlayer? If you plugged the pedal in after opening GearPlayer, close GearPlayer and then open it back up. [...]

It is highly recommended to plug your new USB headset directly into a USB port on the back of your computer. If you are experiencing issues with your USB headset, try these suggestions: Disconnect the headset and reconnect it. If you are using a USB adapter (HUB) try to bypass it and connect the headset [...]

There are two options available to resolve this issue. Disconnect the HASP key and reconnect it to a different USB port. If you are using a USB adapter (HUB) try to bypass it and connect the HASP directly into the back of your PC. Right-click on ‘Computer’ (‘My Computer’ for users prior to Windows Vista/7) [...]

If you have GearPlayer™ 4: Ensure the HASP key is plugged in and has a green light Click on the “Start” button then Right click on “Computer” and select “Manage” (some versions of Windows you might need to click on properties and then select the Device Manager tab) If prompted, click continue. On the left [...]