Below you will find answers to many questions about our Customer Care program. Links to departments, email telephone numbers, and instructions will be found there.

Security

• Is online ordering really safe?
• Will you guarantee that my information is safe?
• How private is my personal information?

Ordering

• How do I find a product?
• What if I can't find what I am looking for?
• How do I know if a product is available?
• How do I place an order?
• Can I order by telephone?
• I forgot my login password. What do I do?
• What method of payment can I use?
• Will there be tax on my purchases?
• When will my order be processed?
• Can I change an order that has already been submitted?
• When will my credit card be charged for an order?
• How do I get a final invoice for a purchase?
• I am a reseller, can I buy my inventory from TranscriptionGear.Com?

Shipping and Delivery

• What are my shipping options?
• Can I have an order delivered on a weekend?
• When do I have to place my order to have it shipped that day?
• Where will my order ship from?
• Can I track my order?
• What do I do if my order is late?
• What if my package is damaged when it is delivered?

Return Policies

• What is your satisfaction guarantee?
• How do I return items I am not satisfied with?
• What if the product is defective?
• Can I just send it back without contacting you?
• What else do I need to know about returning items?

The only limitation is open software can only be replaced with the same product. No credits can be issued for open software.

TranscriptionGear.Com's Privacy Policy

• What security precautions are in place to protect me?
• What are cookies and how does TranscriptionGear.Com use them?
• With whom does TranscriptionGear.Com share my information?
• What else should I know about my privacy?