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ORDERING FROM TranscriptionGear.Com
Some of the most frequently
asked questions:
How
do I find a product?
You can find products
quickly by browsing through our category tabs.
Just click on the tab at the top of our page
that corresponds to the type of product you
want. You can also search for any product you'd
like more information about. Just enter your
search word or phrase
in the box at the top of each
page. Click the "GO" button. You will be taken
to the search results page where you can review
the results. You can modify your search criteria
to change the search or to make the results
show in a different order.
What
if I can't find what I am looking for?
If you don't see a product
you're looking for, let us know (at
). We will do our best to track it down for you.
If there is a service you'd like to see on our
Web site, we'd like to hear about that, too. The
more we know, the more we can do for you.
How
do I know if a product is available?
The availability of each
product is listed with the detailed product description
and updated daily, if the product is not available
the message "Sorry, this item is out of stock..."
will be displayed. If the product is currently
in stock and available for shipping, you will
have access to the "Please Add" field.
Fulfillment times vary. When your order is placed,
we'll let you know how long it should take to
get to you. When the backordered item arrives
in stock and more than 48 hours has elapsed since
you placed your order, we will send an email confirming
your order with you before shipping it out.
How
do I place an order? TranscriptionGear.Com's
purchase process is secure and simple. Just follow
these easy steps:
- Click on the product
you want to buy. Choose the quantity that you
would like to order Click on the "Please Add
to My Order" button.
- Your item selection
will be added to your order and you may continue
shopping. If you wish to check your order, select
the "Check My Order" tab at the top
of the page. You'll proceed to a summary screen
that shows you what's on your order. Here, you
can: Remove items by clicking on "Remove". You
can continue shopping by clicking on the "Shop
Some More" Icon. Make your purchase by
clicking on "Check Me Out" Icon. Update the
quantity you'd like to buy by entering a new
quantity and clicking on "Update"
- When you're finished
shopping and have clicked on "Check Me Out":
You'll be prompted to create an account or log-in
as a TranscriptionGear.Com Member. This is a
secure site where you will enter shipping, billing
and personal preference information. For added
security, credit cards presented for ordering
will be screened thoroughly. When the "Bill
To" and "Ship To" addresses are the same, the
Bill To information must be on file with the
issuing bank. When the "Bill To" and "Ship To"
addresses are different, both addresses must
be on file with the issuing bank. Please contact
us if you have any concerns regarding the safe
use of your credit card online. (at
)
- TranscriptionGear.com
reserves the right to cancel an order at any
time at its own discretion.
Can
I order by telephone?
Absolutely! TranscriptionGear.Com's
online ordering system is one of the safest,
most efficient methods of order entry possible.
However, we understand customers will sometimes
want to speak with a trained professional who
can provide expert advice on product solutions
for their business
needs. To provide the best possible service to
our customers, TranscriptionGear.Com has assembled
a team of fully trained sales professionals
whose mission is to provide you with the best
product solutions and customer care available!
Please call us TOLL FREE at 1-888-834-2392 Monday
- Friday between the hours of 8am -8pm Eastern
Time.
Forget
your password?
No problem. Click
this link, fill in your email address and
we'll email your password to you. Be sure to use
the email address you used in registering at TranscriptionGear.Com
as this is where the password will be sent.
What
method of payment can I use?
- Visa
- MasterCard
- American Express
TranscriptionGear.Com cannot
be held responsible for any payment mechanism
made other than through our secure server and
then only to the amount of our $100 Secure Guarantee.
We do accept business and personal checks and
money orders drawn on banks domiciled in the United
States of America as prepayment for purchases.
Purchase orders are accepted from companies with
prior credit approval.
Will
I be taxed on my purchases?
The tax that is charged
on your order is based on your "ship to address".
All orders shipped to addresses in states other
than Ohio are tax-free. Orders shipped within
Ohio are charged sales tax. If you have specific
questions, please contact your State taxation
office.
When
will my order be processed?
TranscriptionGear.Com uses
an extremely efficient processing system. Your
order will be processed almost immediately once
your credit card has been verified. Please review
your order for accuracy before placing it. PLEASE
NOTE: EACH CREDIT CARD WILL PASS THROUGH A SECURITY
VERIFICATION. We require that the correct "Bill
To" and "Ship To" addresses for each order be
on file with the issuing bank of the credit card
selected for the order.
Can
I change an order that has already been submitted?
Due to the speed at which
orders are processed, it is very unlikely that
we will be able to change any aspect of your order
once it has been electronically transmitted to
the warehouse. We can only ensure a cancellation
or change if the item/s are on backorder. An order
in process MAY POSSIBLY be stopped if you contact
us at
within 30 minutes of placing your order and 60
minutes prior to the 2 pm Eastern Time cutoff
time for orders. We will make every effort to
stop the order, but can't guarantee that we will
be successful. If we are unable to cancel an order,
you have two options: you can refuse delivery,
or you can return the item(s) under our "Satisfaction
Guaranteed" policy. The return policies section
of this site contains details about these options.
To cancel a backorder, please contact us at
.
When
will my credit card be charged for an order?
The full charge will be
processed when your order has completed.
How
do I get a final paid invoice (receipt) for a
purchase?
While we ship all orders
with a packing slip that describes the contents
of the shipment, this is not your final invoice.
Your final paid invoice (receipt) will be emailed
to you shortly after the completion of the order
processing.
I
am a reseller, can I buy my inventory from TranscriptionGear.Com?
In order to offer the most
competitive prices possible to our customers,
we reserve the right to limit quantities or refuse
orders from resellers, wholesalers or distributors.
You should contact TranscriptionGear.Com by email
as these decisions are made on a case by case
basis.
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