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Shipping and Delivery
What
are my shipping options?
We offer most shipping
options offered through United Parcel Service
(UPS) to meet your shipping needs: We are unable
to ship to APO Addresses, PO Boxes or Rural Route
addresses. Please provide physical shipping address
only. Standard: 2-10 Business Days (UPS Ground)
Delivery in the continental U.S. usually arrive
within six business days, Monday-Friday, by 7:00
PM. Delivery times to Alaska and Hawaii may vary.
How
are my shipping costs calculated?
Shipping fees are charged
on package size and weight as laid out by United
Parcel Service (UPS). Total shipping fees will
be calculated by adding the shipping weight for
each individual item. Your "Order" Screen
will display the shipping cost before you complete
the transaction so you can view and accept them.
There are no surprises with our shipping costs.
Can
I have an order delivered on a weekend?
TranscriptionGear.Com does
not currently provide for Saturday or Sunday deliveries.
If there is an emergency, contact customer service
and we will work with you. Please Note: (additional
fees and charges may apply).
When
do I have to place my order to have it shipped
that day?
Valid orders placed before
3 PM EST are generally shipped the same day. Valid
orders placed after 3 PM EST are generally shipped
the next business day. Valid orders placed on
Friday, after 3 PM EST are generally shipped on
Monday. Valid orders placed during weekends and
holidays will be processed and shipped on the
next normal business day.
What
are your holiday shipping schedules?
TranscriptionGear.Com uses
United Parcel Service (UPS) for delivery of items
purchased direct or on our web site. UPS has set
aside the following days where there will be no
pickup of packages from our warehouse. You are
advised to take these blackout days into consideration
when deciding your shipping needs.
- Memorial Day (observed
last Monday in May)
- July Fourth when
it falls on a weekday
- Labor Day (observed
first Monday in September)
- Thanksgiving Day
and The Friday After
- Christmas Eve (Dec
24th) and Christmas Day (Dec 25th)
- New Years Eve (Dec
31st)
- New Years Day (Jan
1st)
Where
will my order ship from?
TranscriptionGear.Com's
warehouse is located in Ohio. All shipments are
sent from this location with the exception of
some direct-ship orders that may be shipped from
a suppliers location. TranscriptionGear.Com ships
orders worldwide with few exceptions. If you
want to verify that we can ship to your destination
contact us by email for a quick answer. CustomerService@TranscriptionGear.Com
Can
I track my order?
When your order is shipped,
the shipping company will assign it a tracking
number. For details on when an order will ship,
see the section - When do I have to place my order
to have it shipped that day? Your Sales receipt
that is sent at the completion of your order contains
instructions for tracking your order. All you
will need is your order number and the link found
on our web site's front page.
What
do I do if my order is late?
If the expected delivery
time listed with your choice of shipping has expired,
and tracking information does not help, please
contact us immediately at
. Your order may be late because no one was available
to accept delivery. If you are not present when
a delivery is attempted, the carrier will make
a second attempt, and often a third. If delivery
is still not made, the shipment will be returned
to our warehouse. You must report to us any undelivered
order within 25 days of the date you placed the
order.
What
if my package is damaged when it is delivered?
If your package arrives
damaged, you may refuse delivery at no cost to
you. Be sure to notify the delivery person and
request a damage report form. If time allows,
open the package in the presence of the delivery
person. If the damage is discovered after the
delivery person has left, save all packaging materials
and notify the carrier immediately. After filling
the claim with the delivery carrier contact us
at
so we can correct the situation as soon as possible.
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