|
Returns Policies
& Procedures
What
is your satisfaction guarantee?
We want you to be satisfied
with every purchase. So we offer a no hassle Satisfaction
Guarantee. If at any time within 30 days of receiving
your order you are not 100% satisfied with your
purchase, simply contact us to arrange a return.
Together, we will work out a solution. Simply
contact us by email at
. The only limitation is open software can only
be replaced with the same product. No credits
can be issued for open software.
We ask that you please:
- Keep all original
packaging as you received it for at least
30 days.
- Keep all products
in new condition.
- Do not remove UPC
codes. Boxes without UPC codes will be rejected.
Products, whether defective
or not, must be returned in the manufacturer's
original packaging also the carton must include
all components and other items originally packaged
with the product: cables, software, manuals, registration
and warranty cards etc. Linked promotional items
must also be included. Do not write or mark the
packaging, contents or registration warranty cards.
How
do I return items I am not satisfied with?
It's simple. Call us at
888 834 2392 and ask for the RMA Department, or,
just send us the following information by email,
at customerservice@transcriptiongear.com: RMA's
are valid for 10 days. Your returned package
must arrive at our warehouse within the ten days.
- Your order number
- A very brief description
of why you wish to return the product
- How you would like
to proceed - for example, would you like credit,
or a different product?
- You will be responsible
for paying the shipping costs to return the
product
- A Service Representative
will contact you with a return authorization
number, and specific instructions to follow.
What
if the product is defective?
We understand how frustrating
it is to receive a defective product. We're here
to help when such a problem arises. All products
sold by TranscriptionGear.Com are covered by the
full manufacturer's warranty. Our goal is to correct
the situation as quickly as possible. If you notify
us of the defect within the first 30 days, we
will take care of the entire situation directly
and cover the cost of shipping back the defective
product. We will issue a call tag for the defective
product and as soon as the product is received
at our RMA center we will ship out the replacement.
If you discover the defect
after you've had the product more than 30 days,
we will do our best to handle the situation ourselves.
However, some manufacturers require defective
products be returned directly to them after 30
days. We will do our best to make this process
as simple as possible. After 30 days, no returns
for credit will be accepted. Remember, all returns
must be accompanied by the RMA information. You
can request an RMA by contacting us by email at
. Be sure to include your order number and other
information. Open software can only be replaced
with the same product. No credits will be issued
for open software at any time.
Product
Warranty Information
What
if there is a discrepancy with the order?
If you find any discrepancies
with your order, please email us right away. Under
the 30 day satisfaction guarantee, TranscriptionGear.Com
will ship the correct product to you, and pick
up the tab for the return of the original product.
Can
I just send it back without contacting you?
No. We are here to help,
but we cannot correct a situation we know nothing
about. Please get a return authorization number
from us first by email, at
. Therefore, products returned without authorization
will be rejected, and shipped back to you at your
cost.
What
else do I need to know about returning items?
Please be sure to do the following:
- Ensure that the authorization
number is clearly marked on the shipping box.
- Ship the product
back in the same type of box that it was originally
shipped in.
- Products, whether
defective or not, must be returned in the manufacturer's
original packaging and the carton must include
all components and other items originally packaged
with the product: cables, software, manuals,
registration and warranty cards etc.
- Linked promotional
items must also be included.
- Do not write or mark
the packaging, contents or registration warranty
cards.
- Only products that
are in new condition will be accepted for return.
Incomplete shipments will be returned.
- If you have
forgotten a part, notify us immediately.
|
