Frequently Asked Questions
What exactly is GearXport?
 GearXport
is “file moving” software that also has the ability to
encrypt and decrypt text documents and audio files using 128-bit encryption.
GearXport has the ability to send files via ftp and email using the
power and convenience of the Internet. GearXport can also send files
securely over a LAN (Local Area Network). Files are transferred to
the destination automatically without a single click or button pressed
by the user. GearXport makes a log file so you can track which files
went where. When using FTP you can gather a more detailed log with
information such as how big the files were, and how long it took.
What is data encryption?
The process of encryption, hides data or the contents of a message in
such a way that the original information can be recovered through a
corresponding decryption process. Encryption and decryption are common
techniques in cryptography, the scientific discipline behind secure
communications.
What is the difference between the personal and the professional
version?
The Personal version of GearXport can send up to 5 different places,
utilizing up to 5 rules. GearXport Professional can utilize up to 100
different rules, as well as monitor remote location card readers on a
local or wide area network.
Can I update my GearXport for free?
You sure can, just click on the “Update Service Pack ” button
for on this website and you can download the latest updates and service
pack for your GearXport.
Is GearXport H.I.P.A.A. compliant?
Actually, hardware and software cannot be "HIPAA Compliant" since
the term "compliant" applies to the entire process of handling patient
information. GearXport however is an important tool you can use to ensure
that your operation is compliant as it provides levels of security that
far exceeds the minimums outlined in the Act. Click HERE to
read our “HIPAA Statement” .
How long does GearXport take to move files around?
GearXport is constantly monitoring the user-defined directory(s) whether
it be on the local pc or an ftp site over the internet. (Note: this
requires an Internet connection.) The software is only limited by the
power of the PC and the type of Internet connection available for the
transfers.
If I am having a problem with my GearXport, who do I contact?
You may contact our technical service department by email 24/7 or by
phone during regular business hours (Eastern US Time) Toll Free at
888-834-2392 and press 2 for service.
How can GearXport assist me in returning work to my supervisor
or clients?
GearXport can do much more than simply offload your digital handheld
or transfer files from your dictation software such as Gear Dictate.
You can monitor a directory that will return your finished type documents
back to the original sender or to a different location via ftp, LAN (Local
Area Network) or email.
Is there a Mac compatible GearXport?
Sorry, at the current time, GearXport is designed only to run with Microsoft
Windows 98, 2000, ME Windows XP or NT 4.0 based systems.
What is FTP?
FTP or File Transfer Protocol, is a method of transferring files from
one place to another. An FTP site is a location where you can purchase
server space for your transfers. GearXport can securely transfer files
to and from ftp sites.
What is file pattern matching?
An example of file pattern matching…
If you would like to transfer all files from author # 2222 to Transcriptionist
#4, this can simply and easily be accomplished by setting up a rule using
our rule wizard.
Another Example,
Lets say you would like all files that had an “H” in the
name sent to Transcriptionist #1 and all the files with a “B” in
it sent to transcriptionist #2.
How do I know when GearXport is finished transferring files?
You don’t! GearXport was designed to run in the background of your
computer so its never a distraction. GearXport generates a log file to
tell you when and where all your files were sent so you can rest assured
all the files were sent. |
