Category » GearXport™

There were 20 articles found in this category:

1. Download the list of GearXport tags for generating file demographics
   There is an option in GearXport to generate a text document that pulls file demographics from the audio file. To use this option you must have a template in the C:\Program Files\GearXport\DTemplates folder that specifies the demographics to use. To specify the demographics you must specify GX ...
2. When do I need my HASP key in my computer?
   While you only need the HASP key plugged in when running the Gear™ programs, most people leave them plugged into the back of their computers unless they are traveling or going to use a different computer.
3. Setting up GearXport™ to decrypt files
   First, you must have the encryption key that the files were encrypted with imported into the GearXport. Importing an encryption key: 1. Click on Options Dialog in GearXport™. 2. At the top of the Options window click on the Secure Transfer Options tab. 3. Click Import Key File and browse t ...
4. My HASP key is not working. Driver installation guide.
   When first installing a Gear™ product, the drivers for the HASP key can fail to install correctly when the Windows® operating system tries to do this on its own. IF this is the case, please select your operating system for directions to install the drivers. If you are unsure of which o ...
5. My HASP key is not working on Windows Vista or Windows 7 64bit
   If you have GearPlayer™ 4: 1. Ensure the HASP key is plugged in and has a green light 2. Click on the "Start" button then Right click on "Computer" and select "Manage" (some versions of Windows you might need to click on properties and then select the Device Manager tab) 3. If ...
6. Creating a new FTP rule in GearXport™ to connect to GearFTP™ through a FTPS connection.
   You can now connect to GearFTP™ through a FTP secure connection (FTPES). To create a new rule for this, follow the below instructions: Bring GearXport up on your screen. Click on Launch Wizard. Click on New rule Enter a name for your rule that describes what it will be doing (ex. FT ...
7. Will my program work on Windows 7 in Windows XP mode?
   Windows 7 is capable of running Windows XP in a Virtual PC called "Windows XP Mode". Virtual PC does not support the use of HID devices such as foot pedals. So our IN-USB series or any other pedals will not work in this mode. HASP keys will work, but the driver has to be installed under Windows ...
8. Connecting to ftp.transcriptiongear.com through FTP secure with GearXport™
   You can now connect to GearFTP™ through a FTP secure connection (FTPES). GearXport can connect to the FTP site using this FTP secure connection. To do this, follow the below instructions to modify an existing GearXport rule: Bring GearXport up on your screen. Click stop process if it is ...
9. Do I need to install from the CD / I lost my CD how can I install my Gear™ product I own?
   You can install the program directly from our website by downloading and installing the service pack that pertains to the version you own. You can find the download you need by going to the Gear Service packs section of the knowledgebase.
10. Gearxport Run-Time Error "76" Path Not Found
    This error basically is telling us that one of our rules in Gearxport cannot find the path that we designated to either receive files to, or send files from. This happens on occasion when you have either renamed the folder, moved the folder, or accidentally deleted folder. To resolve this issue, ...
11. Gearxport Run-Time Error "53" File Not Found
    When using Gearxport to monitor an ftp site for file download, you receive a Run-Time Error "53" during the download. This error is caused by the "Use Safe Delete Options" in Gearxports configuration. To resolve this error, Stop Gearxport. Select the Options Dialog button. When the configuration ...
12. How to setup encryption for outgoing files
    You can either create your own encryption key or use an encryption key that was sent to you. To create your own key: 1. Click on Options Dialog in GearXport™ 2. At the top of the Options window click on the Secure Transfer Options tab 3. Click Edit Local Server and fill out the information ...
13. Do I need to uninstall my demo before using the retail version of any Gear™ product?
    You will not need to uninstall your demo of the software first. You will only need to plug in your HASP key to your USB port and the software will continue to work for you unimpeded, exactly how you were previously using it.
14. Will my Gear™ product software work on a Mac®?
    Not directly in the Mac® operating system, some people have had success when emulating the Windows® operating system – this is not a supported usage of the Gear™ product software.
15. After installing GearXport™ my GearPlayer™ will not open.
    Make sure you have the latest version of GearXport™ and GearPlayer™ installed on your computer. Click on the links to download the latest version: GearXport™ GearPlayer™Work with one program at a time. Remove the HASP keys for both programs from your computer. Uninstal ...
16. How do we setup encryption in GearXport™?
    Click on Options Dialog in GearXport™ At the top of the Options window click on the Secure Transfer Options tab Click Edit Local Server and fill out the information, click OK At the bottom of the Secure Transfer Options tab click on Export Key File Save the key to a location you can ...
17. My GearXport™ won't open.
    When trying to open the program and you are not getting any errors, look in your system tray down by the clock and make sure it is not already running. Double-clicking the icon in the system tray will bring the program back up for you to work with.
18. Why in my GearXport™ are there errors in the bottom right corner?
    The notification in the bottom right corner of GearXport™ showing the number of files in the Error Directory is related to an issue sending your files to the specified location as setup in your rules. There are a few different things to check regarding files in your error directory. If you ...
19. I cannot click on any of the option icons in GearXport™.
    The process may still be running, checking and running your rules. The button will read Stop Process if the process is running. Click Stop Process and the other buttons will be selectable.
20. I have GearXport™ set to run at start but do not see it.
    Check the system tray, the area next to the clock on your Windows® task bar. The program may be set to minimize when running as well. Double-click on the GearXport™ icon in your system tray to bring the window back up on your desktop.