http://www.transcriptiongear.com/support en-us http://www.transcriptiongear.com/support ActiveKB NX tgtechs@transcriptiongear.com Thu, 09 Sep 2010 22:15:10 EDT 20 http://www.transcriptiongear.com/support/questions/146/ http://www.transcriptiongear.com/support/questions/146/ If your LFH9850 is no longer reading off the prompts, this usually means that they were deleted off the memory card.These prompts can be downloaded and placed back onto the card.To download the pr ... Chris Joyner Fri, 03 Sep 2010 13:28:35 GMT http://www.transcriptiongear.com/support/questions/31/ http://www.transcriptiongear.com/support/questions/31/ To setup the DPM Utility for automatic download follow the below steps:Open DPM Utility.Click File and then Configure automatic program options.Check the box for begin automatic offload mode when ... Jason Mayo Thu, 02 Sep 2010 19:42:15 GMT http://www.transcriptiongear.com/support/questions/147/ http://www.transcriptiongear.com/support/questions/147/ There are two options available to resolve this issue.Disconnect the HASP key and reconnect it to a different USB port. If you are using a USB adapter (HUB) try to bypass it and connect the HA ... Chris Joyner Wed, 01 Sep 2010 13:57:16 GMT http://www.transcriptiongear.com/support/questions/125/ http://www.transcriptiongear.com/support/questions/125/ These steps apply to the DS-5000 and the DS-3400.Connect your Olympus digital recorder to your computer and turn it on.Open your Dictation Module softwareAt the top of the so ... Mike Adkins Tue, 31 Aug 2010 14:46:11 GMT http://www.transcriptiongear.com/support/questions/150/ http://www.transcriptiongear.com/support/questions/150/ There is an option in GearXport to generate a text document that pulls file demographics from the audio file. To use this option you must have a template in the C:\Program Files\GearXport ... Chris Joyner Fri, 27 Aug 2010 15:26:06 GMT http://www.transcriptiongear.com/support/questions/126/ http://www.transcriptiongear.com/support/questions/126/ To change the Record Format from DS2 to DSS on the Philips LFH 9600, follow the below instructions: Turn on the Philips LFH 9600 and connect it to your a USB port on your ... Mike Adkins Tue, 24 Aug 2010 14:22:09 GMT http://www.transcriptiongear.com/support/questions/72/ http://www.transcriptiongear.com/support/questions/72/ You can download the latest service pack for GearXport 3.4 here: download It is strongly recommended that you save the file to your Desktop or My Documents instead of running the file directly whe ... Jason Mayo Tue, 24 Aug 2010 13:47:03 GMT http://www.transcriptiongear.com/support/questions/21/ http://www.transcriptiongear.com/support/questions/21/ While you only need the HASP key plugged in when running the Gear™ programs, most people leave them plugged into the back of their computers unless they are traveling or going to use a diffe ... Jason Mayo Tue, 24 Aug 2010 12:43:29 GMT http://www.transcriptiongear.com/support/questions/105/ http://www.transcriptiongear.com/support/questions/105/ Our Technical Support department is available Monday through Friday from 8am- 5pm ET. Our technicians will only be available after we receive your call and you are directed to join the remote ass ... Mike Adkins Mon, 23 Aug 2010 13:09:25 GMT http://www.transcriptiongear.com/support/questions/68/ http://www.transcriptiongear.com/support/questions/68/ First, you must have the encryption key that the files were encrypted with imported into the GearXport.Importing an encryption key:1. Click on Options Dialog in GearXport™. 2. At the top of ... Jason Mayo Wed, 11 Aug 2010 17:49:48 GMT