My MSV and DVF files will not play.
Below you will find a link to download the codec necessary to play MSV and DVF files: Download the Sony Plug-In
Once you download and run this .exe, you should be able to play your fil...
My GearPlayer™ is freezing up when searching for audio.
When working from a folder on your computer and you've played all of the audio files in it, GearPlayer™ will ask you where it can find more files. Pointing to a new location on your computer lik...
How does GearPlayer™ play files from my email?
To play files from your email, the attached audio file will need to be saved into your folder you are playing your files from. By default this is the C:\Program Files\GearPlayer\New Audio folder. On...
Gearplayer Run-Time Error "53" File Not Found
...At the bottom of the Wizard Rule Veiw window, select Options. Make sure that the option for "Delete files from FTP site after download is selected", and then un-select the option for "Use Safe Delete ...
Gearplayer Run-Time Error "76" Path Not Found
...ng us that one of our rules in Gearplayer cannot find the path that we designated to either receive files to, or send files from. This happens on occasion when you have either renamed the folder, move...
Run Time Error "13"
...es\Gearplayer, but also C:\Program Files\Program Data\Gearplayer. If you are using ftp to transfer files, make sure you have your host name, username, password, and directory path(s). If you are usin...
The feature you are trying to use in on a network resource that is unavailable.
If you receive this error when opening GearPlayer™, it means that a file inside the C:\Program Files\GearPlayer folder has either been modified or removed. GearPlayer is attempted to repair i...
My HASP key is not working on Windows Vista 64 bit
1. Ensure the HASP key is plugged in and that the light is green. 2. Click on the "Start" button then Right click on "Computer" and select "Manage" (some versions of Windows you might need to c...
Why are the folders in Dictation Module green?
Folders that are green indicate that their path or the location of these files is on a network as opposed to the local computer. Please see the image as a reference.
The Green Folder A lets us k...
In the Dictation Module, how do I setup files to automatically download?
To have your files automatically download from the hand held follow these steps:
Click on the Tools menu at the top of the Dictation module, Options
At the top of the Options menu click on t...
My Olympus DS-4000/3000 has files in different folders and I only want them in one folder, is that possible?
It is possible to have files offload into only Folder A or any other single location if desired. In the Dictation Module, click on Tools, then Options. At the top of the Options window click on the D...
How to change between DS2 and DSS recording format on a DS-2400.
...utable file is currently required to change between the DS2 and DSS recording format. The required files for doing the update and recording format change can be downloaded by clicking HERE.
Step...
Can DPM Utility send files to two different destinations?
The DPM Utility can only send files to one destination, with one exception. If sending via E-Mail you can use a semi-colon to add more than one recipient E-Mail address.
Setting up DPM Utility and a DPM for automatic download.
...aving this option unchecked will keep any dictation on the DPM. This could cause multiple duplicate files being downloaded unless you manually delete the files individually from the DPM itself.
Why does the DPM Utility show X file(s) in Hold Dir. in the lower right hand corner.
...tility is installed, this is the default download folder for all of the dictations. If you need the files to go to a network folder or another destination, that will need to be configured. For networ...
How do I download my files to a network folder?
Open the DPM Utility, and select File in the upper left hand corner. Next, select Configure Automatic Program Options. When the Configuration window opens, select the Edit Route button. The Edit Rou...
How do I configure DPM Utility to transfer files to a ftp site?
...ser name and password. In the Site Directory Path you will specify the folder in which you want the files downloaded to. This is dependent on how your ftp host allows you to access the folder, so ther...
My files are not downloading, or my DPM is not recognized by the DPM Utility
If the files are not downloading from your DPM, then you
will first want to check to see if the unit is being detected by the
computer. To see this, open My
Computer/Computer and see if the...
Files are missing after download with DPM Utility
...aken to locate the file.
First, check the Hold folder (C:\Program Files\DPM\Hold) to see if any files are contained within this folder. On Windows Vista and Windows 7 the hold folder will be in a...
How do we setup encryption in GearXport™?
...alog box showing your information to import the key
The next step to complete encryption of your files would be to click on Launch Wizard to bring up your rules.
Select the rule you have to send...