My HASP key is not working. Driver installation guide.
When first installing a Gear™ product, the drivers for the HASP key can fail to install correctly when the Windows® operating system tries to do this on its own. IF this is the case, please ...
- My MSV and DVF files will not play.
Below you will find a link to download the codec necessary to play MSV and DVF files: Download the Sony Plug-In
Once you download and run this .exe, you should be able to play your fil...
- How does GearPlayer™ play files from my email?
To play files from your email, the attached audio file will need to be saved into your folder you are playing your files from. By default this is the C:\Program Files\GearPlayer\New Audio folder. On...
- My version of GearPlayer™ is not working on the Windows Vista® or Windows 7® operating system.
Only version 3.3.4 or higher is compatible with the Windows Vista® and Windows 7® operating system. If you have version 2.x which uses unlock codes, you will have to purchase an upgrade. O...
- Run Time Error "13"
This error is a fatal error. Something within the registry has been altered rendering Gearplayer unusable. The only way to resolve this issue is to remove Gearplayer as if it was never installed. We d...
- My HASP key is not working on Windows Vista 64 bit
1. Ensure the HASP key is plugged in and that the light is green. 2. Click on the "Start" button then Right click on "Computer" and select "Manage" (some versions of Windows you might need to c...
- The HASP drivers will not install even after following the installation instructions on my 64 bit system.(error code 10)
These instructions will walk you through removing the AMD USB Filter Driver that prevents your SmartDongle™ from working on a Windows 7 or Vista 64 bit system. This conflict results in the HASP...
- My files are not downloading, or my DPM is not recognized by the DPM Utility
If the files are not downloading from your DPM, then you
will first want to check to see if the unit is being detected by the
computer. To see this, open My
Computer/Computer and see if the...
- Files are missing after download with DPM Utility
If you have lost a file after download with the DPM Utility, there are a few steps that can be taken to locate the file.
First, check the Hold folder (C:\Program Files\DPM\Hold) to see if any f...
- My HASP key is not working on Windows Vista or Windows 7 64bit
If you have GearPlayer™ 4: 1. Ensure the HASP key is plugged in and has a green light 2. Click on the "Start" button then Right click on "Computer" and select "Manage" (some versions of...
- How to Add a Network Place
How to Add a Network Place Windows XP users please follow these instructions. 1. Click Start > My Network Places 2. Under “Network Tasks” select “Add a network place”. ...
- Connecting to GearFTP™ using FTP secure in your web browser.
You can now connect to GearFTP™ through a FTP secure connection (FTPES). Quick Guide To Connect To GearFTP
1.1 How To Connect
1.) In the address bar of your internet browser type in h...
- How do I get audio files into my Work List?
By default GearPlayer™ looks in the New Audio folder that is set up when you first install it. If you haven't changed your default settings, save your files into "C:\Program Files\GearPlayer\N...
- My idigital™ files are not playing on my new computer.
When playing TrueSpeech encoded WAV files you will need install the codec needed by your computer. The Windows Vista® and Windows 7® operating systems do not have this installed by default, th...
- Will GearPlayer™ work on a 64-bit version of Windows® operating system?
Yes, version 3.3.x and version 4 of GearPlayer™ will work on 64-bit versions of Windows XP® operating system and Windows Vista® operating system. You will need to download the correct dr...
- My HASP key is not working on Windows Vista or Windows 7 32 bit.
1. Ensure the HASP key is plugged in and has a green light 2. Click on the "Start" button then Right click on "Computer" and select "Manage" (some versions of Windows you might need to click o...
- My USB foot pedal does not respond in Gearplayer™ 4
1. -First, ensure you have a foot pedal that this compatible with GearPlayer. -For USB, this includes the IN-USB-1, IN-USB-2, and CL-USB. 2. -Did you plug the foot pedal in before or after you opened...
- My HASP key is not working for GearPlayer™ 4 on Windows Vista or Windows 7.
1. Ensure the HASP key is plugged in and has a green light 2. Click on the "Start" button then Right click on "Computer" and select "Manage" (some versions of Windows you might need to click on ...
- GearPlayer™ 4 won’t open and there are no errors. (For Windows 7 and Vista)
You launch Gear Player 4 but it never shows any sign of opening, if you try and launch again it says "GearPlayer is Already Running".
This may mean it is running in compatibility mode on Wind...
- Download Latest Service Pack for GearXport™ 3.4
You can download the latest service pack for GearXport 3.4 here: download It is strongly recommended that you save the file to your Desktop or My Documents instead of running the file directly when ...
