VIP Care Membership - Get remote installation, training, setup and more

Get the most out of your transcription gear with VIP Care!

There is no easier way to get going with your new transcription gear than with our VIP Care program, only from TranscriptionGear.Com. The most knowledgeable transcription gear people in the world will help you click by click through the installation and workflow setup of your new software and we'll teach you all the basics, right over the phone. Have a new question or a change to your workflow tomorrow? No problem, just give us a call toll-free.

VIP Care One on One costs just $99 a year. Use it as much as you want in your purchased time period at no additional charge. Now, with the new VIP Care Small Business plan, your entire company can use VIP Care services. Contact a representative for details.

Know your transcription gear.

You can learn all about how to use and get the most out of your transcription gear from anywhere in the world. Our remote training takes you step by step through all parts of the software and workflow setup. You'll receive dedicated time with a training expert that knows your software inside and out, all you have to do is ask. Each feature is described and explained in a way designed to be easy to understand and simple to follow.

Get going fast.

VIP Care assistance is available during our normal business hours of 8 AM to 5 PM ET Monday through Friday. There is only a toll-free call between you and a complete dictation workflow system.

VIP Care Small Business

If you have a full business you'd like to keep under the VIP Care umbrella, consider our VIP Care Small Business Plans. Starting at just $399 per year, it will cover all the same things our One-on-One plans do, but for all of your employees to call us during normal business hours for support, training, customizing or workflow optimization. Call for additional details.

Our VIP Care Small Business plans are priced in tiers based on the number of units supported. Older units no longer supported by the manufacturer are not supported under VIP Care. VIP Care Small Business will include a general support agreement outlining what is included, specifically outlining what units you own that are covered. Your employees will simply need to know what machine or software they are working with when they call in to get assistance or training.

VIP Care includes:

  • Software installation assistance and setup
  • Encryption workflow setup for all of your GearTools (GearPlayer and GearFTP.)
  • Creating and modifying your workflow to your specifications
  • Basic Training and Q & A with a qualified technician
  • Access to online knowledge base and user support forum

How do I buy VIP Care?

VIP Care One-on-One is available in a one-year agreement for $99. This allows one registered person to make as many calls as necessary into our technical support team. Make your selection above and complete the checkout process. You will automatically receive an email requesting you to register your membership to our VIP Care program.

Only registered members may use your VIP Care One on One program. VIP Care Small Business plans allow for your entire company to call in whenever necessary during normal business hours. The one-year time frame begins when you email or call us for the first time.

VIP Care is available with the following products:

  • GearPlayer
  • GearFTP
  • idigital Toll-free dictation service
  • Philips Conference Kit 955
  • Philips DPM 9375 Recorder
  • Philips DPM 9500 Recorder
  • Philips DPM 9600 Recorder
  • Philips DPM 9610 Recorder
  • Philips DPM 8000 Recorder
  • Philips DPM 8100 Recorder
  • Philips DPM 8500 Recorder
  • Philips SpeechMikes (All series 3 models)
  • Philips SpeechMike Premium (All models)
  • Philips LFH7277 Transcription Software (LFH4500)
  • Philips LFH7177 Transcription Software
  • Nuance Powermic II
  • Olympus DS-7000 Recorder
  • Olympus DS-3500 Recorder
  • Olympus DS-2500 Recorder
  • Olympus AS-7000 Transcription Software
  • Olympus AS-5000 Transcription Software
  • Olympus AS-2400 Transcription Software
  • Forus FSC-1000 Call Recorder
  • Tape Express
  • iPhone mobile dictation software
  • BlackBerry device mobile dictation software

Both Windows and Macintosh installations and configurations are supported.

TranscriptionGear.Com and its services cannot guarantee HIPAA/HITECH compliance, as compliance requires things outside of the scope of software alone. However, all Gear brand software is HIPAA/HITECH Ready. We recommend consulting with an independent expert on your workflow and HIPAA compliance.

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VIP Care Membership - Get remote installation, training, setup and more

SKU: vipcare

Get remote setup, training and installation with VIP Care from TranscriptionGear.Com

Why Buy From TranscriptionGear

Why Buy From TranscriptionGear.Com - Read More

Your Satisfaction is Guaranteed

All of our hardware is covered by a 30-day, no-questions-asked guarantee. If for any reason you are not satisfied, simply return it to us for a refund.

Low Price Guarantee

TranscriptionGear is committed to providing the very best customer service experience and the lowest prices everyday. To ensure you're getting the very best price, we offer a price match guarantee on all Professional Products. These products include all Olympus and Philips Professional Digital Voice Recorders, Transcription Products, Conference Equipment and Desktop Dictation machines.

Product Experts Are a Toll-Free Call Away

Our dedicated experts are here to answer your questions. Account Representatives are assigned to you, eliminating the need to repeat your situation over and over to different people each time you call.

Super Fast Same-Day Shipping

We have hundreds of products in-stock ready for fast shipping. Over 90% of our orders are shipped the same day they are received.

World-Class Technical Support

When you buy your new dictation and/or transcription solution, you'll get access to our dedicated, highly trained team of Technicians.

Big Selection

From productivity software, cassette equipment, replacement parts and accessories, to speech recognition, centralized dictation management systems and reference books, we carry a wide variety of products to fit your needs.

100 Years in Business

It started with Thomas Edison and John Dolbey shaking hands on a dictation franchise a 100 years ago, and today, Dolbey and TranscriptionGear.Com are still here.

Lowest Price Guarantee

Low Price Guarantee

Our Commitment

TranscriptionGear.Com is committed to providing the very best customer service experience and the lowest prices every day. To ensure you're getting the very best price, we offer a price match guarantee on all Professional Products. These products include all Olympus and Philips Professional Digital Voice Recorders, Transcription Products, Conference Equipment and Desktop Dictation machines.

Just contact us via email or by phone with the promotional offer so we may verify and compare our prices. Please take note: when matching a price, shipping and handling fees and/or additional handling charges and fees must be taken into account.


Competitors are established online retail stores. They are not liquidators, retail stores, wholesalers, auction sites or pre-owned and refurbished merchandise sites.


TranscriptionGear.Com's Price Match Guarantee applies to all new, factory sealed products. It cannot be applied to products already purchased. Products must be the same brand, model and year. Items must be in stock and available for purchase at the price from an authorized U.S. reseller, whose authenticity we reserve the right to verify.

Please Note:

  • TranscriptionGear.Com complies with Manufacturer's Pricing Policies.
  • Shipments to Ohio are subject to sales tax.
  • This policy is subject to change without notice.

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