TranscriptionGear.Com Anti-fraud Policy

TranscriptionGear.Com takes fraud prevention seriously. The overwhelming majority of our customers are honest professionals and organizations, and we appreciate the trust they place in us.

To protect our customers, our business, and the integrity of online transactions, we review orders for potential signs of fraud and may take additional verification steps when necessary.

Chargebacks and Payment Disputes

Chargebacks are intended to protect cardholders from unauthorized or fraudulent transactions. Misusing the chargeback process to avoid payment for merchandise that was ordered, received, and not returned may constitute credit card fraud or retail theft.

If you believe a charge on your account is incorrect, unauthorized, or related to fraud, please contact us as soon as possible so we can review the issue and help resolve it.

If merchandise has been delivered and a payment is denied or reversed without a valid reason, TranscriptionGear.Com may pursue collection of the amount owed, along with any applicable fees, costs, or legal expenses permitted by law.

Fraud Prevention Measures

TranscriptionGear.Com is committed to preventing and addressing online credit card fraud. Our fraud prevention measures may include:

• Reviewing orders for fraud indicators.
• Verifying the cardholder’s billing address and telephone number.
• Contacting the cardholder by phone or email.
• Verifying commercial or organizational email addresses when appropriate.
• Tracking and reviewing IP address information.
• Requiring signed authorization for certain orders.
• Contacting the cardholder’s financial institution when necessary.
• Reporting confirmed fraudulent activity or chargeback abuse to the appropriate authorities.
• Taking other reasonable fraud-prevention actions as needed.

Suspected Fraud

If an order appears suspicious, TranscriptionGear.Com may delay shipment, request additional verification, cancel the order, or refuse service.

Confirmed cases of fraud may be reported to local, state, federal, or international authorities as appropriate. TranscriptionGear.Com may also pursue available civil remedies, including collection of amounts owed, court costs, legal fees, recovery costs, and other costs permitted by law.

For international orders, TranscriptionGear.Com may work with payment processors, carriers, financial institutions, collection services, legal representatives, or appropriate authorities to investigate and respond to confirmed fraudulent activity or payment abuse.

Our Commitment

Fraud prevention helps protect legitimate customers and allows us to continue providing secure, reliable service. We review suspected fraud carefully and make reasonable efforts to verify information before taking action.